Get in Touch

Route your question to the right channel

Axiom is a small team with a large user base, which means the difference between getting a same-day answer and getting lost in a queue is mostly about *where* you send your message. Use the matrix below before composing anything.

Support: trade issues, funding, account access

For anything time-sensitive that affects your ability to trade — a stuck transaction, a missing balance, a session wallet that won't unlock — use the in-app support widget. It opens a ticket pre-tagged with your account, recent fills, and current session state, which removes the entire back-and-forth of "can you send us your wallet address and the time of the trade." Average first response is under 30 minutes during US/EU market hours and under three hours overnight.

Security: suspected compromise, vulnerability disclosure

Email security@trade-on-axiom.com directly. Do not file a public ticket; do not post in Discord. Vulnerability reports follow a standard responsible-disclosure process documented on the security page, and qualifying reports are rewarded. If you suspect your own account is compromised, lock all sessions from Settings → Security *first*, then write to us with the timeline.

Press, podcasts, conferences

Use the contact form on this page and select "Press" from the dropdown. We respond to interview and event requests within a week. Asset downloads (logos, screenshots, founder photos) live on the press kit page — please grab them there rather than asking us to email files.

Partnerships and integrations

If you build a wallet, a charting tool, a tax product, a market-data vendor, or anything else that could plug into Axiom, the partners page describes how we evaluate integrations and what we typically need from a partner. The contact form's "Partnership" category routes directly to the business development inbox.

Careers

We post open roles on the jobs page. Cold applications for roles not listed are welcome — send them through the form with "Careers" selected and your relevant work attached as a link. We read every one; we respond to the ones that fit, usually within two weeks.

What we cannot help with

We cannot give investment advice, comment on specific tokens, recover keys for self-custodied wallets that are not session wallets we provisioned, or intervene in disputes between users. If your question falls into one of these categories, please do not send it; you'll get a polite version of this same paragraph back.

Response-time expectations

We aim for: support tickets answered in 30 minutes during market hours; security reports acknowledged within 24 hours; press, partnership, and careers responses within one to two weeks. If you are outside those windows and the matter is urgent, you can escalate by replying to your existing thread with the word "escalate" in the subject line — it pages a human.